>> Why Mono Services?
Expanding Direct Labour: We have a large and growing direct labour capability. Currently Mono Services trades’ people work throughout the North of England. This geographical coverage is significantly expanding in 2008 through our branch network.
Sophisticated IT systems: Our IT platform is Microsoft Business Solution (MBS) Navision and is currently in the process of being rolled out to the rest of the Mavinwood group of companies and is a currently a partnering case study by Microsoft UK.
Customer Delight: Our aim has always been to deliver a service which is characterised by our company service values of:
- Professional: we will provide a service which delivers technical expertise and efficiency.
- Trustworthy: Customers will be happy allowing professionals to work in their homes and believe that we are there to meet their needs.
- Caring: we will understand and react to customer needs and resolve them to the very best of our ability.
- Personal: customers will feel they are talking to “real” people who want to listen to them and take personal accountability to help them.
- Distinctive: we will exceed expectations in our service delivery and conclude with customer delight at the service received.
Experience: We possess a keen understanding of the needs of our clients in terms of a flexible and professional repairs service which is focussed on cost, quality and service.
